PRIVACY POLICY
PRIVACY POLICY
DaliCare - Fast Medical Appointment Booking in Vietnam
Last updated: November 12, 2026
1. Introduction
DaliCare ("DaliCare," "we," "us," or "our") is a healthcare appointment booking platform that helps users find medical information and submit appointment requests to hospitals, clinics, doctors, and other healthcare providers in Vietnam.
DaliCare is operated by Hung Nguyen Healthcare Company Limited.
We respect your privacy and are committed to protecting your personal data in accordance with applicable Vietnamese laws.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, submit an appointment request, or use our services.
DaliCare operates as a healthcare connection and appointment coordination platform. Medical consultations, diagnoses, and treatments are provided by qualified healthcare professionals and medical facilities.
2. Information We Collect
Depending on how you use our services, we may collect the following information.
2.1. Personal Information
Full name.
Phone number.
Email address, if provided.
Date of birth, gender, or other identification details when necessary for appointment arrangements.
Nationality, preferred language, or additional information relevant to international patients, where necessary.
2.2. Appointment and Health-Related Information
Selected hospitals, clinics, doctors, specialties, or medical services.
Preferred appointment dates and times.
Symptoms, health conditions, medical concerns, or treatment needs voluntarily provided by you.
Communications related to your appointment requests and customer support.
Appointment request history and booking status.
Health-related information may constitute sensitive personal data under Vietnamese law and will be handled with appropriate safeguards.
2.3. Technical Information
When you access our website, we may collect certain technical information, including:
IP address.
Device type, browser, and operating system.
Website access times and pages visited.
Cookies and technical data used for website operation, security, and performance analysis, where applicable.
We limit our data collection to information reasonably necessary for the purposes described in this Policy.
3. How We Use Your Information
We may process your personal information for the following purposes:
Receiving and processing medical appointment or healthcare service requests.
Contacting you to verify information, assist with service selection, and confirm appointments.
Sharing necessary information with relevant healthcare providers to arrange your requested services.
Providing appointment confirmations, scheduling updates, and service-related notifications.
Providing customer support, handling feedback, and resolving complaints.
Managing appointment request records and improving our operational processes and service quality.
Maintaining system security and preventing fraud or unauthorized access.
Complying with applicable legal obligations.
We will only send promotional messages, special offers, or direct marketing communications where there is a lawful basis, including separate consent where required by law.
4. Sharing Your Personal Information
To provide our services, we may share your personal information with the following parties.
4.1. Healthcare Providers and Service Partners
We may share necessary information with hospitals, clinics, doctors, or other healthcare providers involved in your appointment request.
Such information may include your name, phone number, appointment details, selected services, and relevant health information necessary to process your request.
Information sharing will be limited to legitimate service-related purposes and carried out in accordance with applicable personal data protection requirements.
4.2. Authorized DaliCare Personnel
Authorized customer support, coordination, and management personnel may access information as necessary to perform their assigned responsibilities, subject to applicable access controls and internal policies.
4.3. Technology Service Providers
We may engage third-party technology providers for website hosting, data storage, communications, security, and operational support.
These providers may process personal data only within their authorized scope and must comply with applicable data protection obligations.
4.4. Competent Government Authorities
We may disclose personal information when required by lawful requests from competent authorities or where otherwise permitted or required by applicable law.
DaliCare does not sell users' personal information or health data to third parties.
5. Data Storage and Security
We retain personal data for as long as necessary to fulfill the purposes described in this Policy, respond to user requests, and comply with applicable legal retention obligations.
Specific retention periods depend on the type of data and the purpose of processing. When personal data is no longer required, or when a valid request is received, we will delete, destroy, anonymize, or restrict its processing in accordance with applicable law.
We implement appropriate technical and organizational measures to protect personal data, including:
Role-based access controls for authorized personnel.
Protective measures for data transmission and storage systems.
Monitoring and recording relevant data access and processing activities where appropriate.
Measures to prevent unauthorized access, misuse, or disclosure.
Regular review and improvement of security practices based on relevant risks.
While we take reasonable steps to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Your Personal Data Rights
Subject to applicable law, you have rights concerning your personal data, including the right to:
Be informed about the processing of your personal data.
Give, refuse, or withdraw consent.
Access, review, or request correction of your personal information.
Request the provision, deletion, or restriction of processing of your personal data.
Object to certain processing activities as permitted by law.
Submit complaints or pursue legal remedies in accordance with applicable law.
Exercise other rights provided under applicable personal data protection legislation.
To exercise these rights, please contact us using the details provided in Section 11.
We may request identity verification before processing your request to protect against unauthorized access or changes to personal information.
Withdrawing consent or requesting deletion may affect our ability to continue coordinating your medical appointments. Certain information may need to be retained where required by law or where a lawful exception applies.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
Support essential website functions.
Remember certain user preferences.
Analyze website performance and improve user experience.
Detect and prevent unusual activity or security threats.
Where consent is required for cookies or tracking technologies, we will provide appropriate notices and obtain the necessary consent before their use.
You may manage cookies through your browser settings or website preference tools, where available.
8. International Data Transfers
Some of our technology service providers may use servers or cloud infrastructure located outside Vietnam.
Where personal data processing involves international data transfers, DaliCare will implement the safeguards, procedures, and legal compliance measures required under Vietnamese law.
Any processing by technology service providers must remain consistent with the purposes described in this Policy and the permitted scope of processing.
9. Appointments Made on Behalf of Others and Children's Data
If you submit an appointment request on behalf of another person, you are responsible for ensuring that you are authorized to provide their information and that the applicable consent or other lawful requirements have been satisfied.
When processing children's personal data, DaliCare follows the applicable legal requirements, including consent from a parent or legal guardian and from the child where required by law.
We may request additional verification or authorization before proceeding with an appointment request.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, or applicable legal requirements.
The updated version will be published on our website with a revised effective date. Where separate notification or renewed consent is legally required, we will take the necessary steps.
11. Contact Information
If you have questions, requests, or complaints regarding the processing of your personal data, please contact:
DaliCare - Fast Medical Appointment Booking in Vietnam
Legal Operating Entity: Hung Nguyen Healthcare Company Limited
Registered Address: No. 3, Alley 34, Lenh Cu Lane, Kham Thien Street, Van Mieu - Quoc Tu Giam Ward, Hanoi, Vietnam.
Office Address: No. 12 Thai Ha Street, Dong Da Ward, Hanoi, Vietnam.
Email: contact@dalicare.vn
Phone: +84 983 209 904
Website: https://dalicare.vn
We will receive, verify, and respond to personal data requests within the timeframes and procedures prescribed by applicable law.
DaliCare respects your privacy and is committed to protecting your personal information throughout your healthcare appointment booking experience in Vietnam.