TERMS OF USE

TERMS OF USE

DaliCare - Fast Medical Appointment Booking in Vietnam

Last updated: November 12, 2026

1. Introduction and Scope

Welcome to DaliCare, a medical appointment booking platform operated by Hung Nguyen Healthcare Company Limited.

DaliCare provides an online platform that helps users find information about hospitals, clinics, doctors, medical specialties, and healthcare services in Vietnam. We also assist users in submitting appointment requests for medical consultations, examinations, and treatments at suitable healthcare facilities.

These Terms of Use govern your rights, obligations, and responsibilities when accessing https://dalicare.vn or using services provided by DaliCare.

By expressly accepting these Terms when submitting an appointment request or using a feature that requires acceptance, you acknowledge that you have read, understood, and agreed to the applicable provisions.

Merely browsing our website does not automatically constitute consent to personal data processing or acceptance of a service transaction.

2. Role and Scope of DaliCare Services

DaliCare operates as a platform connecting users with healthcare facilities and medical service providers.

Our services may include:

1. Providing information about hospitals, clinics, doctors, medical specialties, and healthcare services.

2. Helping users search for and select services based on their needs.

3. Receiving medical appointment, consultation, or treatment requests.

4. Contacting users, coordinating with healthcare providers, and communicating appointment confirmations.

5. Assisting with appointment changes, cancellations, and booking-related issues.

6. Offering additional support features published on our website.

DaliCare does not directly provide medical examinations, diagnoses, prescriptions, treatments, or other professional healthcare services unless a particular service is expressly identified as being lawfully provided by an appropriately qualified entity.

Medical examinations, diagnoses, and treatments are carried out by the relevant healthcare facilities and authorized medical professionals in accordance with applicable laws.

3. Appointment Booking Process

The DaliCare appointment booking process generally consists of 3 steps.

Step 1 - Search and Select

Users search for a suitable hospital, clinic, doctor, medical specialty, or healthcare service.

Step 2 - Submit an Appointment Request

Users provide the necessary information, including their name, phone number, preferred service, requested appointment date and time, and other relevant details where required.

Step 3 - Contact and Confirmation

A DaliCare representative contacts the user to verify the request, coordinates with the relevant healthcare provider, and communicates the confirmed appointment details or available alternatives.

Important information:

• Submitting an appointment request does not mean the appointment has been confirmed.

• An appointment is confirmed when DaliCare or the relevant healthcare provider communicates confirmation through an appropriate contact channel.

• Actual appointment availability depends on the healthcare provider's schedule, capacity, and operating policies.

• If the selected doctor, specialty, or service is unavailable, DaliCare may suggest alternatives for the user's consideration.

• DaliCare will not independently change a confirmed healthcare provider, service, or other material appointment conditions without appropriate notice and any necessary user approval.

4. Healthcare Provider and Service Information

DaliCare makes reasonable efforts to provide accurate and updated information about healthcare facilities, doctors, specialties, schedules, service prices, and related matters.

However, such information may change depending on healthcare provider policies, professional operations, and appointment availability.

Users should understand that:

1. Information displayed on the website is intended to support research and service selection.

2. Doctor schedules and appointment availability may change.

3. Service availability and prices may vary over time.

4. Service descriptions, photographs, and promotional information do not guarantee particular medical outcomes.

DaliCare is responsible for receiving feedback and reviewing, correcting, or updating inaccurate information within its control.

5. Service Prices and Payments

5.1. Displayed Prices

Prices displayed on the website may represent published rates, indicative prices, or starting prices provided by healthcare facilities.

For services with multiple options or variations, the displayed price may indicate the lowest available starting price.

Services without a fixed price or requiring professional assessment before quotation may be marked as "Contact for Pricing".

5.2. Actual Medical Costs

Actual medical costs depend on the services provided, the patient's medical condition, professional recommendations, and the healthcare provider's applicable price list.

Additional services such as laboratory tests, diagnostic imaging, medications, medical supplies, or additional procedures may incur separate charges.

Healthcare providers are responsible for providing information about relevant prices and charges before delivering services, as required by applicable law.

5.3. Payment Arrangements

Unless otherwise notified or agreed, users pay healthcare service fees directly to the relevant healthcare provider.

If DaliCare introduces service fees, deposits, or online payment options, the amount payable, payment recipient, payment method, cancellation conditions, and refund arrangements will be disclosed before the user confirms the transaction.

Submitting an appointment request through the DaliCare website does not automatically result in a charge.

6. Appointment Changes, Cancellations, and Refunds

6.1. Appointment Changes

Users may contact DaliCare to request changes to appointment dates, times, doctors, services, or healthcare facilities.

Changes are subject to the booking status, healthcare provider availability, and any conditions previously disclosed to the user.

In certain cases, changing an appointment after confirmation by the healthcare provider may require cancellation of the original booking and submission of a new request.

6.2. Appointment Cancellations

Users may request appointment cancellations through DaliCare's official contact channels.

DaliCare will coordinate with the relevant healthcare provider and notify the user of the cancellation outcome.

If a healthcare provider changes its schedule, suspends a service, or becomes unable to accommodate the appointment, DaliCare will assist in informing the user and exploring suitable alternatives.

6.3. Refunds

For appointments where no payment has been made, cancellation generally does not require a refund process.

For payments or deposits already made, refund eligibility and processing times depend on the payment recipient, the applicable policies disclosed to the user, and relevant legal requirements.

Any non-refundable conditions or charges must be clearly disclosed before the user confirms payment.

DaliCare is responsible for handling payments it collects directly and, where appropriate, coordinating with other payment recipients within the scope of its responsibilities.

7. User Rights and Responsibilities

When using DaliCare, users are responsible for:

1. Providing accurate, complete, and updated information where necessary.

2. Providing valid contact details for appointment confirmation.

3. Ensuring they are legally authorized to provide any information submitted, including information relating to appointments made on behalf of others.

4. Promptly informing DaliCare of requested changes or cancellations.

5. Following the lawful policies, procedures, and instructions of healthcare facilities.

6. Refraining from submitting false information, making disruptive bookings, committing fraud, or engaging in unlawful activities.

7. Refraining from unauthorized interference with the website, its systems, or its data.

Users have the right to receive clear information about services, seek assistance with their requests, and exercise their legal rights under applicable law.

8. DaliCare Responsibilities

Within the scope of the services it provides, DaliCare is responsible for:

1. Clearly explaining its role and appointment booking process.

2. Receiving and processing appointment requests based on user-provided information.

3. Coordinating with healthcare providers to confirm and communicate appointments.

4. Notifying users of material changes affecting their appointment requests.

5. Assisting with feedback, complaints, and matters falling within the platform's responsibilities.

6. Implementing personal data protection measures in accordance with applicable law.

7. Fulfilling its legal responsibilities for errors or violations arising from its own activities.

DaliCare endeavors to maintain stable, accurate, and convenient services. However, website operations may occasionally be interrupted by maintenance, technical failures, or other circumstances beyond reasonable control.

In the event of an interruption, DaliCare will take appropriate corrective measures consistent with its capabilities and legal obligations.

9. Healthcare Provider Responsibilities

Hospitals, clinics, doctors, and other healthcare service providers are responsible for the medical services they deliver in accordance with applicable law.

These responsibilities may include:

1. Maintaining the required professional qualifications, licenses, and operating conditions.

2. Providing medical consultations, examinations, diagnoses, and treatments within their authorized professional scope.

3. Disclosing relevant prices, fees, and service conditions as required by law.

4. Explaining medical indications, treatment options, benefits, and relevant risks where appropriate.

5. Maintaining medical records and protecting patient information in accordance with applicable requirements.

6. Addressing issues arising from their professional activities and services.

DaliCare may assist users in contacting healthcare providers and coordinating the resolution of service-related issues within its role as an appointment coordination platform.

10. Medical Information and Limitation of Responsibility

Information about medical conditions, symptoms, specialties, treatments, and other health-related subjects published on DaliCare is intended for general informational purposes and to help users find appropriate healthcare services.

Such information is not a substitute for professional medical examinations, diagnoses, or treatment recommendations from qualified healthcare practitioners.

DaliCare does not guarantee any particular treatment result, recovery outcome, or medical response from services provided by healthcare facilities.

DaliCare is not automatically responsible for independent professional decisions made by healthcare providers, except where responsibility arises under applicable law or from DaliCare's own actions or omissions.

Nothing in these Terms is intended to unlawfully exclude or restrict consumers' statutory rights or DaliCare's legal responsibilities.

Medical emergencies: DaliCare is not an emergency medical service. If you experience a serious or life-threatening condition, contact an appropriate emergency medical provider or call 115 in Vietnam.

11. Personal Data Protection

DaliCare collects and processes personal information to receive appointment requests, provide booking assistance, contact users, and coordinate with relevant healthcare providers.

Personal data processing is governed by DaliCare's Privacy Policy and applicable laws.

Please refer to our Privacy Policy at:

https://dalicare.vn/en/privacy-policy

Where health information or other sensitive personal data is collected, DaliCare applies the corresponding data protection requirements under applicable law.

12. Intellectual Property Rights

The DaliCare brand name, logo, website interface, designs, and content owned or licensed by DaliCare are protected under applicable intellectual property laws.

Users may access and use such materials for lawful personal purposes consistent with the intended functions of the website.

Unauthorized copying, commercial exploitation, distribution, or other use of DaliCare's protected materials without permission may result in legal consequences.

Trademarks, images, and content belonging to healthcare providers or other third parties remain the property of their respective owners.

13. Suspension or Termination of Services

DaliCare may suspend or restrict access to certain services in circumstances including:

• Suspected fraud, impersonation, or unlawful use.

• Activities that threaten system security, privacy, or operational integrity.

• Maintenance, upgrades, or technical repairs.

• Lawful requests from competent government authorities.

• Force majeure events or other circumstances that materially affect service availability.

Any suspension or termination will be carried out in accordance with applicable law and will not extinguish rights or obligations that have lawfully arisen before such action.

14. Feedback, Complaints, and Dispute Resolution

Users may submit feedback or complaints regarding DaliCare services through the email address or phone number provided in Section 16.

Upon receiving a complaint, DaliCare will:

1. Record the complaint and review the relevant information.

2. Investigate the matter and coordinate with healthcare providers or other parties when necessary.

3. Communicate the outcome or proposed resolution to the user.

4. Fulfill any applicable obligations concerning corrective measures, compensation, or other legally required assistance.

The parties are encouraged to resolve disputes through good-faith communication and negotiation.

If an agreement cannot be reached, users may refer the matter to the competent authorities or dispute resolution bodies in accordance with Vietnamese law.

15. Changes to These Terms of Use

DaliCare may update these Terms of Use to reflect changes in its services, operational procedures, or applicable legal requirements.

Updated Terms will be published on the website with the corresponding revision date.

Changes affecting users' rights and obligations will be communicated or submitted for acceptance where required by applicable law.

For previously confirmed transactions, the parties' rights and obligations will be determined by the terms applicable when the transaction was confirmed, unless otherwise lawfully agreed or required by law.

16. Operating Entity and Contact Information

DaliCare - Fast Medical Appointment Booking in Vietnam

• Legal Operating Entity: Hung Nguyen Healthcare Company Limited

• Registered Address: No. 3, Alley 34, Lenh Cu Lane, Kham Thien Street, Van Mieu - Quoc Tu Giam Ward, Hanoi, Vietnam.

• Office Address: No. 12 Thai Ha Street, Dong Da Ward, Hanoi, Vietnam.

• Email: contact@dalicare.vn

• Phone: +84 983 209 904

• Website: https://dalicare.vn

For questions, service requests, or feedback regarding these Terms of Use, please contact us through the channels listed above.

DaliCare - Fast Medical Appointment Booking in Vietnam

Connecting users with suitable hospitals, clinics, doctors, and healthcare services across Vietnam.